Responsible Gaming

Gaming Should Be Entertainment

At The Property Shop Swindon, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape emotional difficulties. If you find yourself gambling more than you can afford to lose, it may be time to seek support.

Age Verification

All players must be 18 years of age or older to access our gaming services. This is a legal requirement in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity and age at any time.

If you are under 18, please do not attempt to register or play on our platform.

Warning Signs of Problem Gambling

Be aware of the following signs that may indicate problem gambling:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling: Concealing the extent of your gambling from family or friends
• Loss of control: Being unable to stick to limits you've set
• Neglecting responsibilities: Prioritising gambling over work, family, or personal obligations
• Gambling with money you can't afford to lose: Using rent, bills, or essential funds for gambling
• Borrowing to gamble: Taking loans or using credit to fund gambling activities
• Mood swings: Becoming irritable or anxious when unable to gamble
• Escalating stakes: Needing to gamble with larger amounts to achieve the same excitement
• Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
• Using gambling to cope: Turning to gambling when stressed, depressed, or anxious

If you recognise any of these signs in your own behaviour, please reach out for help immediately.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you're willing to lose during a gaming session
• Session Time Limits: Set automatic reminders or session timeouts to prevent extended play
• Reality Checks: Receive periodic notifications during gameplay to remind you how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing our platform
• Account Closure: Request permanent closure of your account if you wish to stop gambling entirely

To activate any of these features, please contact our customer support team or visit your account settings.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare
  Free, confidential support for problem gambling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop
  The National Self-Exclusion Scheme for online gambling in Great Britain
  www.gamstop.co.uk
  Self-exclude from all licensed UK operators for periods of 6 months to 5 years
• Gamblers Anonymous
  12-step support program for problem gamblers
  Helpline: 0800 88 8425
• National Problem Gambling Clinic
  Evidence-based treatment for gambling disorder in England
  Phone: 020 7054 2345

International Resources

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

If you are experiencing problems with gambling, please do not hesitate to seek support. Reaching out is a sign of strength, not weakness. The organisations listed above provide confidential, non-judgmental support and are available 24 hours a day, 7 days a week.

Remember: You are not alone, and help is available.

Important Notice

The Property Shop Swindon is committed to responsible gaming. We encourage all players to gamble within their means and to use the tools and resources available. If you have concerns about your gambling or that of someone else, please contact one of the support organisations listed above.